Operations Assistant

Location: Ringwood

Salary: £doe

Benefits: 8.30am-5pm Mon- Fri, 3 days working from home, 2 days in the office, 25 days hold pa, Free parking, regular socials, auto enrolment pension

Aspire Jobs are delighted to be working exclusively with our client who are a successful professional services company. Due to expansion, they are now looking for an Operations Assistant/Administrator to assist their busy Operations team. You will be assisting the Operations Team in the day to day operational running of the company in line with company targets and objectives.

The role will see you supporting various departments as and when they are busy helping out with business pinch points. The departments include HR, Marketing, Accounts, Reception, and H&S.

This role would suit someone who is flexible in nature, can juggle multiple tasks and doesn’t mind helping out various departments where the business dictates there is a greater need.

The successful person will:-

• Have some admin experience
• Be computer literate - MS Office
• Have an excellent communication manner
• Be flexible to help out where needed
• Be able to juggle multiple tasks
• Outgoing,
• Enthusiastic,
• Have great organisational skills
• Have the ability to use own initiative and prioritise tasks
• Generally be approachable, reliable, hardworking and have a desire for progression

Job Duties

Business Operations

To assist the Operations Team in ensuring the overall smooth running of the office, including, but not limited to assisting with, management information, health and safety management, human resources, recruitment processes, training, sales performance and general operational functions, in accordance with company procedures

To manage the general office and maintenance ensuring that the day to day functions run in an efficient manner and the presentation of the offices are maintained to a high standard. Competently undertake and complete general office administration including, but not limited to, minute taking, report writing, diary management, post, photocopying, filtering phone calls, filing and scanning

To provide flexibility and support to the business, undertaking any reasonable tasks as requested by your manager or member of the management team

Ensuring all incoming post is appropriately stamped and distributed to teams in a timely fashion daily

Ensuring reception is covered including making sure all incoming post is appropriately stamped and distributed to teams in a timely fashion daily

All outgoing post should have adequate postage and be sent daily using corresponding cost codes.

HR

To assist in the delivery of new starter training, outlining key company policies and procedures, including Health and Safety policies, are delivered and understood by any new members of the Company.

To manage the new starter preparation, and work with the team Manager and Operations Manager to ensure the timely completion of relevant programmes and material are made available.

Training

To ensure the regular and accurate Continued Professional Development records for all staff members are maintained

Customer Service

To ensure that customer service levels are implemented and maintained to a high level ensuring that team achieve results whereby at least 90% of clients are satisfied with the level of service provided

Deal with enquiries by telephone, email and in person from clients, colleagues, insurers and third parties as required

Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date

Assist in the creation, development and implementation to improve processes and procedures for the team and company.