Operations Administrator

Morgan McKinley is looking for an experienced Operations Administrator with proven admin and customer service skills to work for a lovely company in East Grinstead. They are looking for an Operations Admin Coordinator to assist with the customer bookings and the operations such as; payment queries, resolving customer booking queries etc. The Operations Administrator role will be hybrid working after 1 month.

Salary: up to £27,500 + excellent benefits

Location: East Grinstead - hybrid - 2-3 days office based

Hours: 9-5 Monday to Friday

Admin & Customer Operations duties:

• Answering customer queries regarding their travel reservations, confirmations, amendments, cancellations, special requests etc.
• Data entry - checking and inputting of data
• Work with the Finance department to investigate and resolve payment queries
• Update and monitor inhouse prices / policies etc
• Monitor and respond to all customers communications via telephone and email
• Resolve all customer complaints and ensure all issues are logged
• Maintaining and updating inhouse database to ensure products / offers / prices are accurate

Skills and experience:

• Proven administration and customer services skills
• Excellent communication skills both verbally and written
• Good IT skills

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.