Operational Support

Operations Support

BB10, Burnley

Days: 9 am to 5pm

Salary: £24,000 to £28,000

24 days holidays per year, plus bank holidays

Permanent Contract

The Operations support role is to provide support/assistance to the Sales and Installation teams, to enable them to deliver business to the highest standard possible, for our IT client.

Skills required

• Excellent communication (written and verbal), and interpersonal skills
• Able to work independently, efficiently and be self-motivated.
• Excellent organisational and multitasking skills
• Honesty and trustworthy
• Proficient in Microsoft Office suite - especially Outlook and Excel
• IT device repair and testing
• Excellent attention to detail

Essential

• Driving license - full clean UK driving license
• Computer repair knowledge and experience

Customer Equipment Returns

• The recording and management of customer returns
• Identification of device warranty status
• The triage of returned equipment
• Parts identification and ordering for repairs
• The repair of customer devices - PC’s, Laptops, Tablets
• Testing and quality checking of customer repairs
• Packing and dispatch of customer devices for delivery

Stock related activities

• Maintaining installation equipment stock levels (cables, brackets etc)
• Recording and communicating refurbished stock levels to the sales team
• Maintaining and recording the support stock equipment
• Processing incoming deliveries and recording deliveries
• Booking couriers and packaging items ahead of shipping

Scheduling activities

• Controlling, recording, and communicating the installation schedule for the sales and installation team
• Liaising with sales and accounts regarding stock availability and schedules

Pre-installation activities

• Pre-installation activities
• Gathering installation equipment ahead of works
• Checking and preparing refurbished equipment ahead of installations
• Preparing end user devices before dispatch (memory upgrades, AIO builds)

Post installation activities

• Re-stocking unused installation equipment

Post sales activities

• Recording sold equipment onto company database
• Recording and managing customer support issues with manufacturers
• Triage of customer issues to establish correct support requirements
• Processing of equipment returned to CC for repair

General Housekeeping activities

• Disposing of rubbish from the office and workshop
• Keeping the workshop and office tidy and safe

Role development and future activities

• Performing site surveys for sales team to accurately cost jobs
• Other duties as assigned.