Operational Support Administrator

This is a varied role within a close-knit Operations Support team. The purpose of this role is to deliver high quality support to the business including customer focused support and working closely with the case managers, whilst striving to deliver a streamlined service. The role of an Operational Support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role. Please note, this role is based in our Tewkesbury office and requires up to 2 days per week on-site at our partner clinic in Worcester, therefore a driving license and access to a vehicle is essential.

• Process incoming communications (post, fax, email), scanning, if appropriate, and directing to the relevant person
• Greet visitors in an efficient and friendly manner, recording and escorting them to the office
• Process incoming and outgoing invoices and resolving any queries
• Manage reimbursements in accordance with relevant scheme rules and benefits
• Manage office supplies
• Organise refreshments for meetings
• Deal with general business enquiries (face to face and telephone) directing them as appropriate
• Provide administration support to the case management and health surveillance teams
• Chase clinical information in a timely manner demonstrating professionalism whilst being assertive.
• Arrange property maintenance as directed
• Conduct reception duties and administration for clinic in Barbourne - Worcester
• Process Data Subject Access Requests in accordance with the ICO guidelines
• Handle and coordinate complaints via email and telephone

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

We are looking for an experienced, enthusiastic and customer focused Operational Support Administrator. You will have demonstrable skills and experience in the following areas:

• Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations.
• Be familiar with and keep up to date with, the requirements of the Data Protection Act.
• Have an excellent telephone manner.
• Have excellent interpersonal communication skills.
• Be comfortable working either on your own initiative or as part of a team, and be flexible to adapt to changing business priorities.
• Be able to follow procedures, adhere to policies and apply these to the scope of work.
• Have a "can do" attitude when dealing with customer calls.
• Feel comfortable in challenging aspects of the role where you feel there may be room for improvement/more efficient ways to deal with that aspect.
• Be confident, precise and helpful when dealing with any customer complaints.
• Be able to demonstrate a high level of accuracy with good attention to detail.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships