OOH TEP

Out Of Hours Talent Engagement Partner

Location: Remote

Contract: Temp to Perm

The Role:

The role of the Out of Hours Talent Engagement partner is to deliver the best talent across the customer portfolio and also utilising the Care Hub. To drive fulfilment and provide service excellence to our customers (clients, candidates, workers & suppliers) by embracing a promised based culture. To manage the recruitment life cycle across multiple client accounts and to build strong, long-standing relationships with our Customers, Candidates and External Partners.

To act as an ambassador for Guidant Global, ensuring that our values and guiding principles are upheld in everything that you do and that any action taken, continually works towards achieving 'high road' recruitment practices whilst actively driving the company business strategy.

Key Responsibilities:

• Be proactive in redeploying talent across customers in line with client shift requirements.
• Obtain, manage, and distribute shift rotas to the appropriate supply chain and confirm back with client stakeholders.
• Build strong and lasting relationships with stakeholders across Impellam Group to drive and optimise group fill
• Build strong and lasting relationships with relevant external supply partners.
• Manage the feedback and interaction between Supply Chain Partners to secure the best talent for a customer's (both internal and external)
• Ensure feedback is provided to all relevant stakeholders involved in the process in a timely and constructive manner.
• Embody the principles of Golden Thread, ensuring candidate and worker relationships are maintained, in order to reduce worker attrition rates and re-deploy workers at assignment end.

What we're looking for

• Role modelling behaviours in-line with Guidant values & guiding principles
• Customer (Client, Worker & Candidate, Supply Chain) satisfaction - measured by NPS.
• Group Fill
• Fulfilment of roles
• Fulfilment of client KPI's and SLA's
• Achievement of agreed objectives
• Achievement of agreed individual operational targets/goals.
• Customer service Experience
• Use of MS Teams/Word/Excel

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.