Onsite AV Site Manager

We are recruiting for an experienced Site Manager to be a key part of our London team, taking full responsibility for ensuring all activities at client's conference centre locations are delivered as per existing SLAs. You will be the face of Global Multimedia Services to the client and have a primary goal of satisfying the client's needs throughout their meetings and events. Site Managers work with technicians, general client services and the technical production team to plan for events and meetings occurring in the conference centre by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities.

This is an exciting opportunity for an exceptional, experienced Site Manager to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Onsite AV Site Manager requirements

Team Management

Direct management of onsite technicians and cover/freelancers
Service Improvements - work with the Operations Team to identify service improvements
Incident management - manage process lifecycle as per client internal processes
Discipline - maintain an organized and professional environment where the team is managed to meet and exceed client standards
Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required
Staff Development - skills matrix, training requirements
Daily workload management and allocation of all resources

Administration for the Onsite AV Site Manager

Daily & Weekly Operations Meetings - staff requirements, technical requirements, room health status, AV charges
Staff rota and holiday requests
Service Requests - decision maker regarding service requests for their respective locations
Maintenance - ensure that all spaces are being regularly checked by technicians in line with existing procedures
Service Repairs - In the event of a service failure, site managers are responsible for opening and closing tickets regarding the issue at hand, engaging the service team for break/fix items if necessary, and escalating if still not resolved
Business Liaison - client communication, updates, feedback, and operational status
Financial - Monthly billing reports, purchases, overtime
Equipment Inventory & Tracking
Weekly Events Scheduling Forecast - staff, hire, and technical requirements
Reporting Metrics - ensure all operational financial, and metrics reports are provided to the client and senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests