Online Order Assistant - Full Time and Part Time - Appliances & Technology

Harvey Norman is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, appliances, and technology from the leading brands in the World. We are now expanding our business in the UK. We already have two stores in Belfast and are opening our first store in the West Midlands in October, with more to follow. We are growing and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.

ABOUT THE JOB:

Harvey Norman is seeking to recruit Online Order Assistants in order to meet the continuing growth of our brand in store and online. The purpose of the Online Order Assistant role at Harvey Norman is to support our store network with the management of online orders, ensuring their smooth and efficient process while fulfilling the needs of our customers. A successful online order assistant will have excellent organizational skills, they will pay close attention to detail, can provide outstanding customer service, and create an unforgettable shopping experience for our customers each and every time. This role is crucial to making Harvey Norman a great place to shop.

If you are somebody who has a real flair for customer service, you have a friendly and professional manner with a fun and bubbly personality then we want to hear from you!

We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated.

YOUR JOB - your tasks will include:

• Processing all online orders received by the store.
• Responding to customer queries relating to online purchases.
• The picking, packing and preparation of goods for dispatch/delivery.
• Ensuring effective delivery of all goods by packing goods to the highest standard.
• Liaising with delivery contractors to ensure that they meet the companies’ requirements for a speedy, efficient and professional delivery service.
• Offering our customers the highest level of customer service in keeping with Harvey Norman standards.
• Being passionate and knowledgeable about the online customer experience or "journey" and seeking out ways to improve it.
• Actively assisting customers who avail of our 'click and collect’ service in store.
• Assisting with any other duties as required by your Team Leader/ Manager.
• Ensuring your areas of responsibility are clean, vibrant, tidy, and customer friendly.
• Ensure company standards of performance are followed at all times.

YOUR PROFILE - your knowledge, skills and experience include:

• Experience & Qualifications - GCSE’s or equivalent is required. Experience managing systems and organizing delivering including picking and packing is preferred. Preferably have 1-3 years hospitality or tourism service or face to face retailing experience.
• Strong Admin Experience - You have a strong background in administrative jobs where to complete a task 3-4 steps are required, with high attention to detail. You need to be a quick learner and have an enthusiasm for absorbing new concepts and processes.
• Motivated & Target Driven - You are highly motivated to perform, and strive for excellence.
• Strong Communicator / Good Listener - You are a strong communicator, and have excellent listening and interpersonal skills.
• Passionate about online business - You have strong interest in online sales including but not limited to managing customer queries from online customers, shipping online orders and helping customers in store for 'click and collect’ orders.
• Energetic, Self motivated & persistent - You possess and radiate a high degree of energy and can work towards goals without constant supervision.
• Positive attitude and outlook - You have a positive outlook on life, work, and self and you have an optimistic view of the future and your own performance.

WHY PEOPLE JOIN US:

• We’re dynamic and growing!
• Fun, high energy work environment.
• Culture of developing and promoting from within the company.
• Our entrepreneurial spirit.

WHAT YOU WILL RECEIVE

• 28 days annual leave (pro rata) - increasing with your length of service, plus the opportunity to buy or sell annual leave.
• Ongoing training and development opportunities.
• Generous staff discounts.
• Birthday Day off (1 year service applies).
• Long service award.

Additional Information: For this role you must be flexible about when you work, covering store opening hours, including evenings, weekends and public holidays.