Online Marketplace & ECommerce Customer Service Associate

Are you driven, passionate about customer satisfaction, and ready to make an impact? We're seeking a motivated and talented individual to join our team as a Customer Service Representative. In this role, you'll be the face of Rapport Home, engaging with our customers across multiple platforms and ensuring their experience is exceptional. Collaborating closely with the E-Commerce Customer Service Manager, you'll play a pivotal role in driving improvements and delivering top-notch service.

Responsibilities:

Serve as the front line ambassador for Rapport Home, staying abreast of new projects and cultivating a deep understanding of our brand and products.

• Provide informed and confident assistance to customers across various channels including online chat, email, social media, and phone.
• Demonstrate initiative and adept problem-solving skills to address customer inquiries promptly and effectively.
• Execute customer requests across diverse e-commerce platforms with precision and efficiency.
• Coordinate with our warehouse team to monitor shipments, ensuring seamless order fulfilment and addressing any adjustments as needed.

Ideal Candidate:

Are you ready to thrive in a dynamic, high-energy environment? We're seeking a talented and highly motivated individual to join our small, yet impactful team. Here's what we're looking for:

• You're deeply passionate about your role, dedicated to your team's success, and committed to exceeding customer expectations.
• You take initiative without being prompted and possess the drive to independently spearhead new projects from conception to completion.
• Whether interacting internally with colleagues or externally with customers, your communication skills shine, both in written and verbal forms.
• You approach problem-solving with creativity, always exploring innovative solutions and challenging the status quo.
• Equipped with a blend of creativity and logic, you excel at devising effective solutions and implementing them autonomously.

Experience:

• Prior experience in a customer service role, demonstrating a track record of delivering exceptional service.
• Proficiency in order management software and familiarity with various e-commerce platforms(e.g. eBay, Amazon, Shopify)
• Native-level fluency in English.

Working Days:

• Part-time (Daily mornings, 15-20hrs/week) with scope for longer hours
• Luton offices (i.e. no remote working)
• Immediate start available

About Rapport Home Furnishings:

• Learn more about Rapport Home on our website.