Office Assistant

Posted 26 April by Plus One Recruitment
£25,000 per annum
Chipping Warden , Oxfordshire
Permanent, full-time
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Posted by Plus One Recruitment
Our client is a successful, small business who work with large corporations across the country, supporting their customers with all areas of desktop IT support and telecoms support. Due to team expansion, they are looking to acquire the services of an Office Assistant. You will be responsible for delivering a first-class Customer Service across their full range of products and services and enabling an efficient office environment. The successful candidate would have a background in Customer Service and administrative experience.
Job responsibilities:  
  • Booking on client orders.
  • Client helpdesk technical support.
  • Ensuring customers and managers are kept fully always informed.
  • Handling technical IT issues as the first point of contact for customers.
  • Responsible for resolving technical issues and queries or escalating the problem to others.
  • First point of contact for all calls
  • Identifying the issue and talking the user through the required steps to resolve it.
  • Updating the ticketing system, ensuring the call has been logged.
  • Willing and able to find ways to solve problems as/when they arise.
  • Always maintaining a strong customer focus.
  • Assisting senior staff as needed.
 
Key skills and experience:
  • Positive and friendly personality.
  • Excellent verbal and written communication skills
  • Listens carefully.
  • Pro-active in completing tasks and projects.
  • Able to work both independently and as part of a team.
  • Ability to prioritise effectively, multi-task and adapt to changing priorities.
  • Updating Client Contracts (desirable but not essential).
 
Additional Information:
  • Office based, Mon – Fri, 9 AM – 5PM
  • Onsite Parking
  • Pension Scheme
  • Close-knit team
 
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Monika Zlobinska at . Alternatively, connect with us on LinkedIn via the following link: https://in/monika-zlobinska-a8040615b/

Reference: 52543401

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