office admin manager

We are currently seeking an experienced, hands-on office manager to lead and deliver our projects at Stylematters. The individual will co-ordinate the daily enquiries and projects for Stylematters customers and support Style Matters on the day-to-day operations within the sales office

Stylematters are based in Knutsford and are a UK bespoke furniture manufacturer

Must have own transport due to the location in Knutsford, Cheshire.

hours 9-5pm monday to friday

Key Responsibilities:

• Co-ordinate and monitor all orders and quotes, to have an overview of all jobs from quote stage to procurement, production, and delivery.
• Produce detailed quotes along with all costings involved.
• Manage all sales activity.
• Dealing with any issues from project delays to customer/client concerns for small office team
• Co-ordinating live orders from procurement to delivery of goods
• Manage the sales order process from quotation to procurement stage.
• Customer service for client’s orders, showroom customer service and working directly with a range of clients.
• Answering incoming calls for sales enquiries & responding to any client queries
• Update and control CRM
• Update sage with new orders
• Place all purchase orders for quotes.
• Monitor and follow up outstanding quotes .
• On site visits when needed
• Responsible for updating all information on systems relating to order changes.
• Providing daily reposts collated of workload and enquiries.
• Providing projected profit reports for each order on a weekly basis
• Reporting to directors in terms of work output and ensuring requirements are achieved.
• Providing the directors with monthly KPI information on sales information

Skills Knowledge & Experience:

• Comprehensive understanding of MS Excel, MS Word
• Knowledge of sage desirable.
• Impeccable attention to detail.
• Confidence working directly with clients.
• Strong organisational skills and a can-do attitude.
• The ability to work as part of a small team.
• Pipedrive or similar CRM

Interior design background/furniture back ground would be great but essential