Night Shift Customer Service Advisor

R13 are currently supporting a well-known utilities service in their search for a Customer Service Advisor to join their Norwich team on a full time, temporary to permanent basis, working nights on a 4 on 4 off rota, 8pm - 8am starting ASAP. The offered salary for this opportunity is £12.31 per hour (£26,874 per annum). You will be responsible for handling incoming calls, answering emails whilst providing advice and resolving problems at every level.

The day to day

• Handling incoming calls from external stakeholders, answering enquiries and providing support.
• Dealing with problems and taking remedial actional as required.
• Arranging annual services and deploying engineers.
• Reviewing the severity of situations and deciding whether immediate action needs to be taken.
• Accurately updating systems.

You will have/be

• Previous customer service experience, either office or face to face.
• Computer literate with working knowledge of Microsoft products.
• Excellent communication and interpersonal skills.
• Organised and accurate when handling administrative tasks.
• The ability to work under own autonomy or as part of a team.

How to apply

To hear more details about this fantastic opportunity please email your CV to Indiah Stannage - Senior Recruitment Partner (Temps) at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.