Night Porter

Night Porter - Paddington - Permanent

Position: Night Porter/Concierge

Location: Paddington London

Salary: £21,000 per annum

Hours of work: 8pm to 8am / 3on 3off

Job type: Permanent

Working within prestigious luxury apartments, this position is primarily customer focused and is to provide a welcoming, courteous and polite reception facility to all residents with some caretaking and maintenance duties.

Experience of working within a service orientated environment, hotel environment is desirable along with excellent customer service skills. The shift pattern is 3 on, 3 off night shifts.

Key Responsibilities:

• The Night Porter/Concierge is to meet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.

• The Night Porter/Concierge must ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times.

• Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.

• Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.

• The Night Porter/Concierge should check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary.

• Correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.

• Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.

• Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.

• Responsibility for the site fire and emergency procedures policy and ensure that relevant preventative measures are undertaken.

• Pro-actively deal with any maintenance and cleaning problems identified within the estate and regularly carry out site inspections to identify any problems.

• Assist the House Manager/Directors with any other reasonable duties as requested.

• Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.

**Due to the large number of applications received we are unable to respond to every applicant**