Night Concierge - Shoreditch, London EC2A

4 nights on 4 nights off; 7pm-7am

The Role

The Night Concierge will focus on the day-to-day of the residents and guests, delivering duties to an exceptional standard. They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post and bookings.

Working alongside the Building Team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building loyalty through proactive communications, setting and managing expectations and delivering results.

The Candidate Duties

• Motivate colleagues to strive for and achieve success for the company.
• Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
• Work closely with the Front of House Manager and Duty Manager with the implementation of SOP manuals, policies, and procedures.
• Develop strong relationships with residents.

Requirements

• Excellent quality customer service for the development, its residents, and guests.
• Minimum 3 years hospitality experience as a concierge within London super-prime, residential schemes.
• Must have excellent communication skills and customer service skills.
• Must be service driven, understand the importance of going the 'extra mile'.