Night Concierge - Mayfair, London W1J

The Role:

4 nights on, 4 nights off; 7pm - 7am

The Night Concierge will be one of the first point of contacts for residents and guests arriving. You will greet residents and their guests upon arrival, manage all telephone/intercom calls and emails to the concierge desk. You will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, valet collections, amenity bookings, housekeeping, security, waste disposal and recycling to ensure integration is seamless and a consistent vision is delivered. You will assist with ad-hoc resident requests such as transportation bookings, restaurant bookings, spa treatment bookings, theatre bookings and dry-cleaning requests.

The Candidate:

* Excellent quality customer service for the development, its residents, and guests.
* Motivate colleagues to strive for and achieve success for the company.
* Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
* Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
* Work closely with the Residence Director with the implementation of SOP manuals, policies, and procedures.

Requirements:

* Minimum 3 years hospitality experience as a concierge within London super-prime, 5* hotels or residential schemes.
* Must have excellent communication skills and customer service skills.
* Must be service driven, understand the importance of going the 'extra mile'.
* Experience serving UHNWIs.