Neighbourhood Officer

Our client, a leading Housing Association across the South of England is seeking a highly motivated and dedicated Neighbourhood Officer to cover a patch in North West London. This is a hybrid role, you will attend the office once a week. The Neighbourhood Officer will be responsible for managing mixed tenure properties, providing a first class customer service to tenants and leaseholders in relation to all tenancy management issues.

Key Responsibilities:

• Develop and maintain strong relationships with local residents, community groups, and stakeholders to identify key issues and concerns in the neighbourhood.
• Work collaboratively with partners and agencies to deliver effective neighbourhood plans and initiatives that meet the needs of the local community.
• Support the delivery of local community engagement and consultation activities, including organising and facilitating meetings, events, and other outreach activities.
• Ensure effective tenancy management through timely mutual exchange requests, successions and assignments. Carry out pre-void property inspections and tenancy audits as requested
• Manage a caseload of neighbourhood issues, including ASB, providing advice and support to residents and stakeholders to help resolve issues and complaints.
• Work with the service charge team validate service charge budgets
• Monitor the local neighbourhood environment, reporting and responding to issues such as littering, fly-tipping, and anti-social behaviour.
• Support the delivery of local projects and initiatives, working closely with other agencies, stakeholders and partners to ensure their successful delivery.

Essential Skills and Experience:

• Applicants must possess knowledge and experience of managing and resolving ASB and tenancy management casework within a housing association or local authority setting.
• Your understanding of housing law and legislation and correct procedures will enable you to deliver seamless neighbourhood management services across your patch
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with a range of stakeholders.
• CIH Level 3 qualification or be willing to undertake a relevant qualification.
• Good working knowledge of local government procedures and legislation relating to neighbourhood issues and community engagement.

This is a temporary role, with an hourly rate of £26 - £28 an hour. If you are passionate about making a positive difference to local communities and have the relevant experience and skills, then please submit your CV as soon as possible.