Neighbourhood Officer

Seven Resourcing are looking for a Neighbourhood Officer to work in Gateshead. This position is initially for a period of 3 months and is paying between £12.80ph PAYE or £16.11ph Umbrella.  This role is full time Monday to Friday 9am-5pm.

The role:

2 full-time posts available to cover admin, face to face enquiries and telephony duties - dealing with inbound calls as the first point of customers in relation to housing queries Housing experience not essential Telephony / call centre essential

Key Responsibilities:

To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards

To accurately process and reconcile income in line with the Council's financial guidelines and regulations.

To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations

To work with customers seeking rehousing, providing advice on housing options

To carry out interviews with customers and assist with home visits when required.

To encourage customers to access on-line services and promote digital inclusion.

To achieve performance targets agreed at appraisal and demonstrate a commitment to continuous improvement and value for money.

To always promote and implement the Council's Equality Policy

To maintain a healthy, safe and secure environment complying with policies and procedures for Health and Safety at Work

To ensure conduct and behaviour demonstrates a commitment to the Council's values and promotes cross service working to achieve excellent customer service and outcomes.

To comply with Council's Health & Safety Policies and procedures

To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues

Such other responsibilities allocated which are appropriate to the grade of the post.

Applicant Requirements:

Experience: 2 years' experience in a similar role.

Compliance: 2 years references & Enhanced DBS

Travel: Clean UK driving license with the ability to commute to and from work independently.

Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards, and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.