Neighbourhood/Housing Officer

To provide a personal holistic housing management service to a key group of residents. Your work will support the Resident Promise, working alongside residents you will be an advocate on their behalf within the organisation to support excellent service delivery.

Client Details

Our client is a leading Housing Association based in East London.

Description

The key responsibilities:

1. Tenancy/lease management - Providing advice, managing requests, and taking action where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment
2. ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and taking action; preparing cases for court action and representing the organisation at court and at evictions
3. Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually.
4. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action
5. Lettings - Taking ownership for all empty properties and sub units in a patch to minimise void periods. Includes visits to outgoing tenants, applicant viewings, assessment and sign ups, settling in visits and liaison with other teams involved in the voids process

Profile

The successful candidate:

• Up to date knowledge of legislation and good practice relevant to leasehold & housing management
• Understanding of service charge apportionment methods and service charges
• Ability to interpret leases, complex information, and management agreements
• Previous Housing/Neighbourhood Officer experience

Job Offer

What is on offer?

• Up to £38,000 salary
• Permanent contract
• Hybrid Working
• Great annual leave package