Neighbourhood Housing Officer

Role Summary

If you have some background in Housing or are looking to take the first step into housing then their Neighbourhood Housing Officer role will be perfect for you! Housing experience would be desired or a previous role where relevant transferable skills can be used.

As a Neighbourhood Housing Officer, you will provide a comprehensive customer-focused neighbourhood housing service. You will support the Neighbourhood Housing Managers in providing services to tenants and neighbourhoods, ensuring properties and estates are well managed and maintained, and that a high level of customer satisfaction with Neighbourhood Services is achieved.

Who are they?

Our client is is a housing association that covers Kent and Sussex, with their head office in Tunbridge Wells. They provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. They currently have over 300 employees based at various locations across Kent and promote hybrid working.

What will you be doing?

Role Specific Responsibilities

• To provide a comprehensive customer focused neighbourhood housing service.
• Support the Neighbourhood Services Manager and Neighbourhood Housing Managers in providing services to tenants and neighbourhoods.
• To ensure properties and estates are well managed and maintained ensuring high levels of customer satisfaction with Neighbourhood Services.
• Represent our client in the community, liaising with residents, strategic partners and other agencies.
• To manage properties in accordance with the policies and procedures of including managing low level anti-social behaviour, tenancy management and estate management.
• To work with internal teams and external agencies to ensure tenancy terms and conditions are enforced. Ensuring they engage with tenancy sustainment, to include support as a preventative tool.
• The tenancy and estate management of general need properties including the day to day management of a defined number of properties.
• Ensure the effective management of empty properties by implementing pre-void inspections and new tenant sign ups within target timescales.
• Undertake home visits and interviews to advise and resolve housing management issues, including tenancy issues or breaches of tenancy.

General

• To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.
• Recognise, respect and promote the different roles and diversity of the individuals within the business.
• To actively contribute towards key performance indicators and professional standards.
• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

About You

Education & Qualifications

• Full driving licence and access to own transport.

Key Skills & Competencies

• Previous experience managing social housing stock (Desired).
• Ability to communicate with a range of stakeholders face to face, in writing and on the telephone.
• Ability to produce clear and concise written reports (Desired).
• Ability to work on own initiative and initiate new ideas.
• Demonstrable achievements in dealing with cases of anti-social behaviour (Desired).
• Self-motivated with the ability to prioritise workload and be effective in time management.
• Effective use of IT management systems, Word, Excel and Outlook.
• Effective use of Social Housing Management Systems (Desired).
• Ability to be flexible in approach to changes in the working environment.
• Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services (Desired).

Behaviours

• The strength and drive to meet high standards and commit to challenging goals and objectives.
• Able to analyse information and data logically and reach sound conclusions. Understand the business environment.
• The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive product improvement.
• Evaluates and reviews work to meet high personal standards that consistently meet or exceed expectations.
• The ability to interact and build productive relationships internally and externally.

Why Choose Our Client

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Their Values

Their culture is about the shared values, beliefs and behaviours that determine how they do things, then the ways and systems of working that help to get those things done.

Their new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will they be able to achieve their purpose and priorites.