Neighbourhood Housing Officer

We are currently recruiting a Neighbourhood Housing Officer to join us on a permanent basis. You will be responsible for delivering a high quality housing management service and making a real difference to our customers and the communities that we manage.

About us

We are social housing landlord and think our vision of Improving Lives Incommunities says it all!

Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on our 2 year plan to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.

Responsibilities

• Offer support and ensure that Incommunities' duties as a landlord are fulfilled
• Increase the sustainment and reduce the turnover of tenancies within your management
• Contribute towards maximising occupancy rates and income collection in our stock
• Develop and sustain constructive relationships with individuals and representatives who are working to improve the quality of life in their communities, work with others in the organisation to develop and empower community groups
• Assist with bids for external funding
• Proactively work on estates and areas to improve the conditions for residents
• Assist with viewings and signups
• Deal with ASB issues
• Provide advice and support to tenants
• Manage hoarding and disrepair cases

About you

• Have experience of dealing with members of the public both face to face and over the telephone, in particular, handling people who may be distressed and anxious and/ or reluctant to accept or follow advice
• Are committed to continuous professional development within timescales to be agreed with line manager, for example CIH Level 3
• Have excellent organisation skills and are able to prioritise your workload
• Enjoy working as part of a team

Requirements

• Must have experience of general needs housing management and understanding of housing and estate management standards and practices, including ASB, lettings, exchanges, repairs, rents
• Good understanding of housing legislation combined with the ability to give advice to those who require it
• Must have a flexible approach to work and able to manage your own time
• Able to interpret and apply legislation and Incommunities procedures
• Excellent customer service and communication skills
• Driving licence and own vehicle (highly desirable)

Benefits

• Salary of £31,870 up to £35,519 per year dependant on experience (Figures as of April 2024)
• West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.