Neighbourhood Advisor

Neighbourhood Advisor

Location: Forest of Dean / Gloucestershire and surrounding areas.

Salary: £33,043.51 plus £1450 car allowance per annum

The Vacancy

Permanent

Full time (37 hours per week)

Closing date: 22nd of May 2024

Interview date: To be confirmed

Come make a real difference as our Neighbourhood Advisor

Everyone should have a warm, safe, affordable home.

As a Neighbourhood Advisor you’ll play a key role in helping us provide this for our tenants. Working on a designated patch, you’ll really get to know the tenants in your neighbourhoods. You’ll work with them and other local agencies to support them in maintaining their tenancy and helping resolve neighbourhood issues.

What you’ll bring to our team

As the friendly face of Two Rivers Housing, you’ll use your skills and expertise to deliver a great customer experience for our tenants. You’ll be responsible for the maintenance of all tenancy paperwork and record keeping. You’ll work directly with partner agencies, inhouse teams, and friends and family to champion the needs the tenants you work with and be the first point of contact for queries and information.

What we’re looking for

• You 'll be able to work independently, managing your own workload effectively to deliver operational plans and working with other inhouse teams and external partners as required.

• You’ll be experienced in tenancy and housing management legislation and be able to work in challenging customer facing situations, which require good communication skills, diplomacy and excellent customer service resolution and negotiation skills.

• You’ll have a good understanding and awareness of housing policy and practice, as well as appropriate landlord and tenant legislation and codes of practice.

Qualifications

• Minimum of 4 GCSEs, grade C/4 or above or equivalent including Maths and English.

• Full UK driving licence and access to a car insured for business use.

• CIH Level 3 qualification or equivalent would be desirable

We recognise that no candidate will meet every desired requirement, so if your experience looks a little different but you think you can bring your great skills and can-do attitude to the role, we’d love to hear from you.

Please note: This role is not open to agencies. Please do not call or email. Thank you.

More about us

Everyone should have a warm, safe, affordable home.

That is the belief that we were founded on more than 20 years ago and it remains firmly at the heart of our organisation. Today, we provide more than 4,500 families with just that, and remain committed to increasing the number of affordable homes available in our communities.

As a community-based housing association, we have deep roots in the Forest of Dean, Gloucestershire, and surrounding areas. Over the years, we have developed strong partnerships with local authorities, community groups and other partners who can help us deliver on our mission.

Together, we make a real difference to thousands of families every single day.

With a dedicated team of more than 150 people, we are driven to deliver the very best for our tenants - guided by our shared belief and determination to ensure that everyone has a warm, safe, affordable home.

Need some additional support?

We are committed to creating an equal, diverse, and inclusive workplace that creates a great working environment and a great experience for our customers. If you need any additional help or support through the recruitment process, please get in touch with our team.

Not the role for you?

If you would like to work with us, but can’t see a role advertised which suits your skills and career ambition, why not send us your CV?