National Field Service Manager

MB540: National Field Service Manager
Location: Midlands with UK wide travel
Salary: £45,000 - £55,000 + Car/Car Allowance
Working Hours: 38.5 hours per week. Monday to Friday
Additional Company Benefits: Exceptional Career Development Opportunities, Enhanced Pension Contributions (4% contributions by both sides with the option to increase to 10% with matching employer contributions), Medical Expenses scheme, PPE provided, Vehicle.

Overview:

First Military Recruitment is proudly working in partnership with a fantastic manufacturing business who are looking to recruit a National Field Service Manager on a permanent basis due to growth based near the Midlands with UK wide travel.

Duties and Responsibilities:

• Management of the Field Engineers, equipment, and operational processes in relation to applicable regulations.
• Monitor Field Engineer’s utilisation to ensure cost effective service operation and that the team is viewed as a Value-Added proposition.
• Liaise with client representatives to ensure fulfilment of Service Level Agreements
• Ensure the business profile is promoted with clients so that new business opportunities are identified and exploited.
• Ensure all equipment is of the correct standard and installed safely.
• Lead the Field Engineers in using safe working practices.
• In conjunction with the appropriate Project Manager, manage designated contractor to ensure installations are installed on time and on budget.
• Ensure projects are scoped out correctly and delivered safely in conjunction with the designated Project Manager, ensure all technical aspects are catered for.
• Management of CMMS system and online service reports.
• Utilise and manage CBM activities to prevent unplanned failures.
• Effective asset management and criticality to be understood and full RCA to be completed following breakdowns.
• Maintain technical knowledge as current and identify opportunities for deployment of new technologies.
• Report department performance statistics into the National Engineering Manager.
• Financial responsibility of the field engineering maintenance budget.
• Involvement in the fluid dosing 5-year capital plan.
• Leadership and development of the maintenance team.
• Strong cross functional ways of working across the operation and also central support functions.
• Identify best practices and standardisation opportunities that can be shared across the field engineers as well as site maintenance functions.
• Act as an escalation point in support of the engineer or in the event of a dispute with the client.
• Management of 3rd party service provider, including service reviews and contract compliance.
• Compliance with regulatory bodies in relation to H&S, Food Safety and Environmental.
• Equipment installed in line with OEM recommendations.
• Strong leadership and behaviours in relation to H&S.
• Processes in place, trained out, and audited for maintenance activities i.e., contractor control, LOTO.
• Robust PPM schedule in place and activities completed within the allocated timeslot.
• Equipment reliability delivering the Production demand plan.
• Daily, Weekly and Monthly visibility of departmental performance.
• The maintenance budget, managed in line with finance controls and budget levels.
• Strong 5-year CapEx plan in place aligned to the strategic direction of the site.
• Strong development and succession plan in place within the maintenance team.
• Working very closely and engaging with the site team and central support functions.

Skills and Qualifications:

• Experience of leading, managing and developing a field-based team of engineers Essential.
• Experience of controlling and managing a financial budget Essential.
• Experience of operating as a 3rd party service provider capacity Essential.
• Involvement in major projects Desirable.
• Food manufacturing experience with a good understanding of hygienic equipment.

MB540: National Field Service Manager
Location: Midlands with UK wide travel
Salary: £45,000 - £55,000 + Car/Car Allowance
Working Hours: 38.5 hours per week. Monday to Friday
Additional Company Benefits: Exceptional Career Development Opportunities, Enhanced Pension Contributions (4% contributions by both sides with the option to increase to 10% with matching employer contributions), Medical Expenses scheme, PPE provided, Vehicle.