National Account Coordinator

An exciting opportunity is available for a full time office based National Account Coordinator to join my client.

Supporting the designated National Account Manager, the successful candidate will be customer focused with a proven work history providing a high level of administratrive and customer support. Strong Excel skills are a must and the ability to work in a fast-paced busy role.

This is a fully office based position.

Job Overview

A varied role which exists to offer admin and commercial support to the National Account Manager across each of their accounts. The role requires good organisational skills, the ability to project manage multiple concurrent tasks to achieve deadlines and a keen eye for detail. This is a fast-paced role and requires someone with energy and enthusiasm to join our team and help us deliver for our 'household name’ customers.

This is a great opportunity for an introduction into a commercial retail supply environment and to join a small but productive team, where you will be an integral member. We are fortunate to work with great decorative products and with some of the U.K.’s leading retailers. For the right candidate, there will be an opportunity to grow and to take on more responsibility and development projects.

Key Responsibilities

• Provide a high level of customer service to our national retail customers.
• To keep track of all projects using our in-house database and to become highly proficient in the use of the program for the completion of daily tasks.
• In conjunction with our Product Designers and Account Managers, to ensure that our factories are correctly briefed about product specifications and all other factors influencing cost in order to receive accurate quotations.
• To request quotes and schedule samples with our China factories and to continue to chase on a regular basis with constant communication via phone calls, emails and video calls.
• Effective data management especially the input, accuracy and maintenance of complete pricing and factory data within the CRM, within agreed project timescales.
• Ownership of customer spreadsheet trackers, updated on a regular basis and information shared with the Account Manager regarding sampling progress
• To co-ordinate samples as they arrive through our 'check-in’ process, ensuring that they go through all the different departments design checks, testing, photography and then showroom - or sent direct to customer.
• Any additional admin tasks required, for example help with showroom preparation, organising meeting preparation, organising travel and meeting notes.
• Support the account management team in responding to ad hoc customer enquiries
• Upkeep of departmental calendar to keep all informed of meetings, presentations, holidays and business trips etc.

Experience

• Proficient in Excel
• Able to multitask across different projects and tasks
• Good working knowledge of databases and Microsoft packages
• Exceptionally high standards with meticulous attention to detail
• Excellent communication skills (both written and verbal)
• A self-starter with a positive, enthusiastic 'can do’ attitude and a down to earth approachable manner
• A problem solver with the ability to assume responsibility and act on own initiative
• A flexible team player with the ability to work proactively

Working Hours: 8.30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday