Multinational Senior Case Handler

Primary Details

The opportunity

As a Senior Case Handler, you will effectively co-ordinate multinational insurance programmes through their full lifecycle (quote, bind, policy administration, cashflow management).

You will work closely with our producing underwing teams in the UK, Europe and Canada, and our Global Network offices around the world.

The role is dynamic and fast-paced, providing daily variety, with excellent opportunities to share and extend your Multinational Insurance knowledge.

Your new role

• Work closely with other areas of the business, including Credit ControlandGlobal Network Managers 

• Communicate and share information with global underwriters Servicing Offices, brokers, and other interested parties 

• Prepare, collate, and communicate new and renewal programmeinformation, handle mid-term changes to ensure delivery of key programme stages and co-ordinate/ manage local underwriting input and policy servicing 

• Providedetailed information to Underwriters to advise on local servicing costs, taxes, tariffs, retentions, etc. to enable adequate pricing 

• Produce and issue accurate instructions for Servicing Offices  

• Handle local payments and central collections and to ensure the overall cash position is properly managed 

• Check local policy schedules and reinsurance cession slips  

• Produce accurate tax calculations using appropriate tools to include in premium allocations 

• Analyse and monitor performance of Multinational insurance programmes  

• Use of appropriate systems to service and co-ordinate programmes, including processing of UK premiums, ensuring data quality is maintained 

• Work with Client Managers to ensure they are kept up to date and any issues and queries are escalated/resolved in a timely manner 

• Generate ideas for continuous improvement of the Multinational lifecycle process and support projects in this regard where opportunities arise 

• Conduct mini audits and peer reviews to check compliance 

• Act as a buddy to less experienced colleagues,providing coaching and mentoring to increase capability and to share knowledge and best practice.? 

• Opportunity to act as a Product SME/Technical referral point for less experienced Multinational Case Handlers 

• Opportunity to act as a Focal Point for the QBE Continental European and Regional offices producing Multinational business 

About you

• Ability to implement standards and regulations that govern the multinational insurance programmes

• An in depth understanding of the regulatory and legal aspects of territorial insurance covers

• An understanding of best practice methodologies and compliance processes

• Knowledge of policy wordings, credit terms, taxes to be paid

• A good understanding of credit control function

• Collaboration along with excellent verbal and written communications skills

• Ability to adhere to Service Standards, regulatory and compliance requirements

• Ability to produce detailed reports at various levels

• Analytical insight (ability to extrapolate from limited or complex data)

• Can work under pressure to tight deadlines, to be flexible, multi-task, organize and prioritize own workload

• Working knowledge of MS Office applications, Word, Excel, PowerPoint, Teams

Why QBE?

We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.