MSP 1st Line IT Support Technician

Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton.

In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers.

About Us:

Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. 

Key Responsibilities:

• Dealing with first-line support queries within the parameters provided
• Assisting in the running of the Information Technology for the supported companies
• Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team
• Ensuring that customer Anti-virus updates and scans are completed and recorded
• Assisting end users with the configuration of their installed software and computers as well as new machine setups
• Ensuring that customer system security is maintained and issues are reported
• Office 365 installation and administration
• First-line support with server infrastructure
• Remote installations of new IT kit

Required Skills:

• Proven background working within an IT helpdesk role
• MSP Experience would be preferred
• Must be articulate, possess excellent IT and communication skills and work well under pressure
• Must be strong team player
• Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English
• Own transport and driving licence is ideal as travel to client sites may be required

Desirable Skills:

• Vlan, setup and configurations
• Firewall and internet connectivity setups and firewall rule administration
• Installation of server operating system and Active directory installation
• Ubiquiti knowledge, installation, and administration
• ESET antivirus software
• Office 365 migration techniques

Benefits:

• Competitive bonus
• 28 days holiday including 8 bank holidays
• Pension scheme
• Internal examination assistance
• Potential to progress through the company

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.