Motorcycle Processing Assistant

Company background

Superbike factory was founded in 2010 and today via its principal brands of SuperbikeFactory.co.uk, Wewantyourmotorbike.com, Webuyanybike.com and Superbike Loans is the largest retailer of used motor bikes in Europe. Superbikes is a digital first business offering the only true end to end online consumer experience in the sector. Sales turnover has grown rapidly year on year by over 40%, and is expected to continue. Employing over 300 people currently; we now have five sites including a master production site in Macclesfield, and a retail experience site at the iconic Donington Race track; with an additional site planned in the South in the Summer of 2023 taking it to 6.

Backed by one of the most successful private equity houses in Europe, this is an exciting time to join an organisation at the start of a transformational period of growth.

Role 

• Providing excellent face to face Customer service.
• Ensure motorcycles have passed through our workshop and are ready for the customer to collect.
• Dealing with the customers face to face ensuring that everything is as expected when collecting their bike.
• If the bike is bought online, you will be the only person that sees the customer. So important that you are a people person.
• Liaising with sales and workshop departments to meet customer expectations.
• Performing a pre-collection expectation and identifying any issues.
• Ensuring the motorcycles have been cleaned to a high standard for the customers to collect.
• Managing stock to ensure motorcycles for sale are displayed in the showroom.
• Great communication skills and able to liaise between departments.
• Booking Bikes into the business correctly
• Photographing of the bikes ready to go on to the site

Key Attributes

• Excellent eye for detail, able to identify problems and resolve issues.
• Strong numeracy/literacy/IT skills.
• Experience in a Customer Service role essential.
• Must have a flexible attitude to work.
• Basic knowledge of motorcycle maintenance.  
• Able to work to tight deadlines in a customer facing environment.
• A passion for motorcycles.

Working every other weekend with 2 days off in the week.

Benefits

• Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits, Bereavement counselling, Critical illness support, Legal support, Cancer support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line