Mortgage Coordinator

Posted 11 April by Countrywide HQ
Competitive salary
Caldecotte , Buckinghamshire
Permanent, full-time
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Posted by Countrywide HQ


Job Description

We have an exciting opportunity for an administration professional to join our busy team. It is essential that you have a real passion for offering a fantastic customer experience and have the ability to deliver results within a deadline.

Excellent communication skills are essential as this role requires well written emails, verbal contact with varied parties that thoroughly respond accurately to the needs of the customer.

The role involves working in a large fast paced service centre providing administration support to Mortgage Consultants working in our branches network and their customers, whom you will work closely with to progress our customers mortgages from application to offer whilst enhancing the customer experience.

You will be responsible for:
  • Dealing with incoming and outgoing telephone calls from/to Mortgage Consultants, Negotiators, Customers, Lenders, Vendors, Solicitors and Insurance Companies throughout the day.
  • Write notes on all telephone conversations, recording details accurately.
  • Maintain constant contact with all parties relevant to the case to ensure mortgage and insurance documentation is complete in preparation for exchange of contracts.
  • Ensure case is offered and all relevant checks are completed in preparation for transferring to On risk and completion team.
  • Ensure all files are archived at the earliest opportunity


Your experience and skills will include:
  • Basic computer awareness is essential, as is the ability to type accurately and quickly.
  • Customer service experience and extensive use of the phone.
  • It is essential to have the ability to multitask in a busy, high workload office environment.
  • You will need to be a confident and outgoing team player.
  • Ability to prioritise and organise appropriately.
  • Accurate and numerate having a good eye for detail.
  • Excellent communication skills, both verbal and in writing, are essential.


At all times the Mortgage Co-ordinator must adopt a professional attitude and approach to your dealings with all parties. You will need to demonstrate patience and sincerity when dealing with customers who may have little knowledge of the mortgage process. Equally you will need to adopt an emphatic approach when dealing with customers who may become upset when things are not going to plan. 

About Us:

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Equality Act 2010

CC00403

Reference: 52456230

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