Membership Specialist

A leading membership organisation are looking for an enthusiastic and proactive Membership Specialist to join their growing London team.

The Membership Specialist will support the day-to-day operations of their membership by acting as the initial point of contact for members, collating requests, and working with the wider team to support memberships. They will work with the Communications Lead to ensure regular contact with members, manage the on-boarding and recruitment of new members, and oversee the organisation’s membership management system (CRM).

Roles and Responsibilities

• Act as the first point of contact for members by collating and delegating responses to the team
• Schedule and support regular catch-up calls with all members
• Support the delivery of a streamlined, customer-centric journey and experience for current and prospective members
• Improve member engagement through effective correspondence, keeping communications and emails up to date and accurate throughout the member journey
• Liaise with the Finance team to ensure membership invoicing and payments are up to date
• Coordinate membership certificates and annual membership packs
• Continuously track membership engagement via agreed metrics, and analyse member engagement data, identifying behaviours and trends to help inform new engagement activities
• Ensure membership contacts are up to date, and that the CRM tracks conversations and relationships with Members
• Ensure membership related information is up to date and accurate internally and externally (at least annually)
• Act as focal point for collating and filing data from members, including sourcing information, volumes, and any other membership criteria-related information
• Acting as the central contact, collaborate with colleagues to ensure members complete information requests required to satisfy the requirements of membership on an annual basis
• Coordinate the onboarding and application process of potential members
• Identify opportunities and risks related to new members by completing due diligence checks on new members
• Support the Senior Management Team, Chair, Board of Directors, and ETP staff with membership recruitment
• Support the Communications team with membership outreach and recruitment through appropriate channels
• Support the development of diverse partnerships by assisting with stakeholder mapping, research, and coordination
• Ensure partnership contacts are up to date, and that the CRM tracks conversations and relationships with partners
• Support the Senior Management Team to advance current partnerships and donor relationships, coordinating members requests to find opportunities to fund specific programmes

Person specifications and required skills

• At least two years’ work experience as an Account Executive or Account Manager, Sales Account Manager, Membership Manager, Corporate Relations Manager or relevant role or experience working in a trade association or membership organisation
• Experience delivering client-focused solutions to private sector needs, while working for a mission-based organisation
• Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Degree in Business Administration, Sales, or relevant field
• Experience working with CRM software (e.g. sheepCRM, Salesforce, HubSpot) and Microsoft Office applications

If you are interested, please make your application below today, or contact Tom Place at Reed Marketing – Farringdon.