Membership Manager

Membership Manager

Membership Association

Homebased (with travel to events and meetings as required)

Basic Salary £42,000-£47,000 dependant on experience with benefits

Permanent, Full Time

Our client a dynamic and forward-thinking membership association with an international community of approx. 50,000 is currently looking for a Membership Manager

If you are a membership manager for a trade association, professional body, charity, membership association, not for profit or similar organisation we would love to hear from you.

The Role of Membership Manager

Reporting to the Head of Operations, the Membership Manager plays a pivotal and results focused role in leading and managing all aspects of the Institute’s membership programme. The Membership Manager is responsible for developing and implementing strategies to attract, retain and actively engage members to advance the Institutes’s mission and continued growth and success. This includes managing a high-performing team and fostering strong relationships with members and key stakeholders.

Key Objectives

Team Performance

Systems and Processes

Relationship

Improve Member Retention Rates

Enhance Member Engagement

Person Specification

Essential

Previous experience of working in membership management, customer service or related roles.

Proven track record of successfully growing and retaining member bases that result in revenue growth and member engagement.

Excellent communication skills, able to write clearly and interact well with audiences at all levels including effective presentation and listening skills.

Strong leadership and team management skills with the ability to lead, motivate and inspire a team and drive performance.

Strategic thinker with the ability to develop and execute innovative membership strategies.

Ability to analyse membership data and trends, identify insights and opportunities, using data to inform decisions to improve membership outcomes.

Excellent organisational skills to ensure projects are delivered within scope, time and budget.

Strong team player and contributor with a collaborative approach to tasks, sensitive to others needs and pressures.

Excellent customer service skills with commitment to delivering exceptional service to members.

Proficiency in CRM software and other membership management software.

Excellent working knowledge of MS Office 365, Outlook, communication tools (Teams or Zoom) and the internet.

Able to prioritise own workload and work on own initiative, unsupervised and to strict deadlines.

Takes ownership and responsibility for personal actions/ contributions to projects.

Have an understanding and appreciation of the contribution that leadership makes to organisational strategy and effectiveness, with a desire to 'make a difference’ in line with not- for-profit and charitable objectives.

Willingness to travel.

Desirable

Experience in the not-for-profit or membership sector with familiarity in the unique challenges and opportunities associated in these sectors and business models.

Ability to build relationships with external organisations, stakeholders industry partners to expand membership reach and enhance member benefits.

Experience in using Microsoft Dynamics CRM.

Knowledge of marketing principles and experience in developing and implementing membership recruitment and retention campaigns.

Full UK Driving licence.

Project management experience.

To apply to this role please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.