Membership Engagement Officer

Job Title: Membership Engagement Officer

Location: Birmingham - Office Based with Flexible working from home

Salary: £38,954 - £43,055 per annum

Job Type: Permanent, Full time

You will not be considered for this role without having completed the accompanying equal opportunity and diversity form which you will receive following your application, please fill this out as soon as possible and send it back to us to progress your application.

The British Dietetic Association (BDA) was founded in 1936 and is the professional Association for registered dietitians in Great Britain and Northern Ireland. With over 11,000 members and counting it is the nation's largest organisation of food and nutrition professionals, and is a proud member of the Trades Union Congress.

Successful candidates will have oversight of all administrative processes involved with the membership life cycle, with support from the Membership Manager and accounts team.

About the role:

We are looking for an experienced professional to work closely with the Membership Manager to analyse and develop the BDA's membership offering, in order to drive recruitment, engagement and retention of members. Successful candidates will also identify emerging trends, requests or issues within membership and report them to the Membership Manager in order for them to be resolved or developed into future planning opportunities.

Key responsibilities:

• Support all facets of the online system which manages and processes all membership applications and renewals.
• Make key decisions on complex member queries and requests in conjunction with the Membership Manager, as well as act as a point of contact for incoming queries and reply to all correspondence in a timely manner.
• Liaise with external contacts to provide accurate, up-to-date and reliable member data on a monthly basis, and use this data to contribute ideas for activities/campaigns to improve existing member recruitment, retention and engagement.
• Support the Membership Manager with recruitment activities such as student webinars, and drive further recruitment activities for categories identified as targets for growth through reports (may involve travel).
• Work closely with Volunteer Co-ordinator to develop incentives for engagement from members and to recognise and reward active members.

Candidates must have:

• The ability to project manage and prioritise different workloads/projects to meet deadlines
• Strong customer service and people skills
• The ability to interrogate systems to generate advanced reports.
• Experience of working with robust systems e.g. customer relationship management and CMS website.
• Experience of project planning and management
• A high level of literacy and good standard of English Language, grammar and maths to at least GCSE level or equivalent
• A Strong understanding of GDPR and data security

Our Ideal Candidate would also have:

• Relevant experience in a membership organisation
• Experience of the health sector
• Experience of using dot mailer or equivalent systems
• Knowledge of websites and content management systems (CMS)

CHANGES:

This is a description of the job as it is presently constituted. It is the practice of the British Dietetic Association to update job descriptions from time to time to ensure they relate to the job as is then being performed, or to incorporate any proposed changes. This will be conducted in consultation with you.

This job description is supported by annual objectives and performance standards to provide an indication of the level of performance expected from the role.

The British Dietetic Association is a professional body and trade union and is the leading organisation of nutrition professionals in the UK; representing the nutrition and dietetic workforce across all sectors.

The BDA is committed to providing equal opportunities in employment. The BDA intends to do this by maintaining and rigorously implementing an Equal Opportunities Policy and Code of Practice. We particularly encourage black and minority ethnic people, people with disabilities and LGBTQI+ people to apply as they are currently under-represented in our workforce.

Candidates with the relevant experience or job titles of; Programme Manager, Project Manager, Project Team Leader, Government Project Manager, Government Project Team Leader, Regeneration Manager, Community Manager, Public Sector Project Management, Project Supervisor, Development Officer, Regional Development Project Manager, Project Management, Development Manager, Infrastructure Project Lead may also be considered for this role.

Please click on the APPLY button to send your CV and Cover Letter for this role.