Membership Account Manager

Membership Account Manager

Location: Bracknell

Salary: £32,000

Hours:37 hours per week, Monday-Thursday 8.30 am-5.00 pm and on Friday 8.30 am-4.30 pm (with one-hour lunch break)

My client in Bracknell is looking for a Membership Account Manager to join their friendly team. You will be building and nurturing the relationship with existing members as well as generating new business opportunities and bringing on board new members. They are looking for someone with strong relationships building skills who is able to cross sell and generate new business.

Responsibilities:

Support the Membership Manager to execute the member recruitment and retention strategy, contributing to the achievement of the revenue budget for membership.

Undertake desk-based research to identify and qualify new member leads.

Conduct effective competitor analysis for targeted development activities.

Make prospecting calls and follow up incoming leads to secure the successful recruitment of new members.

Execute the in-house new member joining process to induct them on accessing and benefiting from the full range of services.

If required, attend and participate in relevant trade shows/exhibitions with the view to generating new business opportunities and gathering industry intelligence.

Build and nurture relationship with members to proactively encourage the uptake of membership services via various communication channels.

Conduct regular meetings/calls to members to identify and develop cross-sales opportunities, including sponsorship.

Participate in the annual renewals process, ensuring accurate and efficient subscription collections.

Progress resignation notifications in line with procedures.

Contribute to member communications, including email correspondence, newsletters and welcome packs.

Provide member feedback and insight towards the development of new member offerings to enhance the membership package.

Prepare and compile analytical reports, to support strategic decision making and inform operational plans.

Achieve agreed membership KPI’s, recording data as required by the Membership Manager.

Ensure CRM system and member records are maintained and updated in accordance with procedures.

Experience, Skills and Knowledge:

Consultative selling and business development skills (essential).

Experienced in corporate membership environment (desirable).

Knowledge of the built environment (desirable).

Proven commercial acumen.

Excellent communication skills, both written and spoken.

Presentation skills.

Excellent customer service skills.

Driven and results orientated.

Excellent team working.

Experienced in building relationships with key stakeholders and colleagues.

Willingness to travel as and when required.

Benefits:

Informal Hybrid Working may be available after confirmation and based on the role

Pension Scheme

Life Assurance 4 times annual gross reference salary (after confirmation)

26 Annual Holidays (pro-rata) and additional Bank Holidays

Company Sick Pay (after confirmation)

Compassionate Leave

Ride to Work Scheme

Bounty Scheme (referral program)