Medical Secretary

The KB Clinic is a private Orthopaedic clinic based on Harley Street in London. We specialise in Spinal pain, upper and lower limb injuries and peripheral joint pain.

We are currently recruiting for a top class, experienced medical secretary to take a senior position. Candidates must have proven IT proficiency, organisational and leadership qualities and excellent communication skills.

Required Skills and Experience:

• Previous experience as a Medical Secretary with a minimum of 2-3 years in a senior position

• Advanced IT skills with knowledge in all Microsoft Office applications, MidexPro, the Internet and Email

• Excellent English and writing skills, able to audio and copy type all correspondence, medical reports and draft practice matters related correspondence (eg drug orders fax forms or letters to maintenance providers)

• First-class organisational skills and willingness to be flexible

• Excellent interpersonal skills and the confidence to deal with VIP’s, International clients and Embassies

• Knowledge of medical confidentiality and medical regulatory matters

• Ability to troubleshoot and manage busy workloads while effectively dealing with patient demands

• Knowledge of medical terminology, medical and surgical tests and procedures

Desired Skills and Experience:

• Knowledge and/or experience in Orthopaedics would be advantageous but not essential.

Responsibilities:

• Coordinate daily clinics, including greeting patients, issuing accounts to patients and insurers and receiving settlement (including by credit card).

• Issue and monitor patient accounts and pursue non-payment of accounts following the clinic established procedures

• Retrieve/create and maintain patients notes and ensure that all relevant and up to date information is available

• Manage the practice diary

• Manage the filing system both IT and paper

• Maintain and monitor stock of drugs and disposables (needles and syringes) and stationery for the office

• Organise maintenance of medical equipment and be responsible for a safe clinic environment

• Examine incoming mail and action where appropriate

• Help with the preparation of the end of year documentation by collating documents (e.g. paid accounts) for the clinic Practice Manager

• Comply with the clinic Essential Standards as set out by the Care Quality Commission's guidelines

• Comply with the clinic Good Medical Practice domains as set out by the General Medical Council

• Assist with surveys and audits as required and support and adapt to changes that are implemented to improve the service provided