Medical Administrator

We are looking for a Medical Administrator to join a dedicated charity who are fighting against blood cancer. This role is crucial in supporting the coordination of medical donations and ensuring a seamless process for both donors and patients.

Day-to-day of the role:

• Notify donors identified as potential matches for patients, educate and consent them for the donation process.
• Manage pre-testing coordination donations, including scheduling blood tests and liaising with international donor registries.
• Evaluate donors for medical and non-medical suitability and eligibility.
• Work closely with stakeholders to manage the coordination of blood tests with hospitals, GPs, and international entities.
• Maintain accurate donor case notes within internal databases.
• Collaborate with the head of department to resolve any donor and transplant centre complaints.
• Ensure compliance with all standards, policies, procedures, and documentation requirements.
• Participate in quality assurance, service improvement projects, and other duties as requested.

Required Skills & Qualifications:

• 1-2 years of work experience in a busy team/organisation.
• Excellent communication and interpersonal skills, including active listening and a good phone manner.
• Knowledge of medical terminology and documentation.
• High degree of sensitivity and empathy.
• Proactive work ethic with strong attention to detail.
• Highly organised with the ability to multitask and meet clear targets and deadlines.
• Good IT skills, including proficiency in MS Office and experience with large database/CRM systems.
• Willingness to travel occasionally for training and workshops.
• Understanding of GDPR and donor/patient confidentiality.
• Passion for the mission and values of the organisation.

Benefits:

• £34,000 with additional ‘on call’ pay.
• Additional annual bonus of circa £2,000 on successful passing of probationary period
• 25 days’ holiday per annum plus public holidays.
• Hybrid working - 3 days in the office (West London) and 2 days at home
• Corporate Eye Care Scheme.
• Cycle to Work Scheme.
• Season Ticket Loans.
• Pension scheme.