Mandarin Speaking - Sales & Ticketing Agent
Are you fluent in Mandarin?
Do you have two years' experience in an Airline reservations and ticketing role?
Do you have strong Reservations, Fares & E-Ticketing experience in Amadeus?
Objective
To provide reservation sales, ticketing and reporting services for the airline client represented by the Company.
Key Responsibilities
- Taking reservations calls from both direct passengers and trade partners
- Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD's (auto & manual fare-build)
- Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
- Daily & monthly airline sales reports and reconciliation
- Providing excellent customer service both on the telephone and face-to-face
- Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
- Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
- Liaising with Airlines' local management and head office
Core Skills & Experience
Education:
- High school certificate and Travel Institution diploma
- Good standard of written and spoken English
- Good standard of numeric skills
- Fluent Mandarin - speak, read & write - essential
Experience:
- Minimum two years' experience in an airline reservations and ticketing role
- Strong Reservations, Fares & E-Ticketing experience in Amadeus
- Good knowledge of MS Word, Excel and Outlook
- Ability to work under pressure
- Excellent telephone manner
- Ability to work as part of a team
Personal qualities:
- Must be customer focused, well presented and well spoken
- Good telephone manner
- Good time management and organisational skills
- Must be professional whilst under pressure
- Excellent attention to detail
- Flexibility
Salary & Benefits
£29,000 per annum (subject to experience)
Award winning EAP
Employee pension
Interested & meet the criteria?
Simply click 'apply'. Alternatively, contact Jane on or
Required skills
- Airline
- Mandarin
- Mandarin speaking
- Fares & Ticketing. Amadeus
Reference: 52427535
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