Manager, Pricing Ops - UK & Ireland

Location: London, UK

Division: Music

Line Manager: Sr. Manager, International Pricing

Contract Terms: Full Time, permanent

THE TEAM

Ticketmaster Music is a passionate team dedicated to supporting the needs of the world’s biggest touring artists (and their promoters, agents, and managers). Tasked with building Ticketmaster’s relationships with the Artist community, this entails being on the pulse of where the business is moving through discussion with major industry players, informing the Artist community of the latest developments within Ticketmaster, assisting with the operations of events, acting as a resource to help maximize ticket sales and awareness, driving incremental revenue throughout the tour cycle, and understanding Artist needs and how Ticketmaster can serve them with new Products and Services.

Within Ticketmaster Music, the Global Pricing team plays a critical role - an invaluable resource for top tours to price their tickets to market and capture fair value on their events, ensuring we sell the right ticket, to the right fan, at the right price.

THE JOB

The Manager, UK & IE Pricing Operations is responsible for establishing and managing operational best practices for Ticketmaster’s growing pricing business in the United Kingdom and Ireland in support of pricing initiatives. The role will build important relationships with artist and promoter clients to support them operationally and guide them in an effort to reach their revenue goals. The role will collaborate with global leaders to ensure pricing workflows are optimized and stable.

The Manager, UK & Pricing Operations will be a pricing product expert, manage the Pricing Escalation process for local events, and look for areas of improvement to existing processes. Working in a fluid environment, this role must adapt to change, provide quality service, and work with cross-functional teams to ensure successful setup, pricing execution, and settlement of pricing events.

WHAT YOU WILL BE DOING

• Manage the operations process for market-based pricing events in UK and Ireland - setup, troubleshooting, ongoing pricing, reporting, product, and settlement
• Sustain operational success; investigate issues quickly, be proactive in finding solutions, and think ahead of the next challenge
• Engage local support teams in the pricing team’s mission
• Assist with Pricing overall strategy, such as pricing events, inventory management and events settlement
• Identify and build critical partner relationships and create a pricing support plan to reach targeted goals
• Provide support to the Pricing team and Clients particularly related to onsale management
• Build client ad hoc reporting
• Prioritize escalations efficiently based on client and business needs
• Engage with internal support teams to ensure systems are in place to support pricing needs
• Monitor major onsales and ensure Pricing escalations are resolved as quickly and efficiently as possible
• Be vocal in raising trends or concerns to leadership teams
• Work with cross-functional groups, including - but not limited to - tour execution, marketing, finance, event operations, legal, product teams, data teams, etc., to initiate and execute ad hoc projects within the constraints of tight, and often fluid, time deadlines

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Expert knowledge of the Ticketmaster Host system, event build process, and settlement
• Understanding of the business dynamics between venue, promoter and artist
• Must be proficient in Excel, Word, Outlook, PowerPoint
• Experience in Airtable and DOMO preferred, but not required
• Ability to think through, evaluate and solve problems logically and efficiently
• Strong organizational skills and meticulous attention to detail
• At least 4 years work experience
• Ticketing experience required
• Degree preferred, but not required

YOU (BEHAVIOURAL SKILLS)

• Exhibiting characteristics of integrity, honesty, discretion, loyalty and kindness to peers
• Ability to build relationships and work collaboratively
• Highly effective communication skills - written and verbal
• Good interpersonal skills, positive attitude and ability to work effectively with a range of people and personalities

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive