Managed File Transfer Support Engineer

Administer MFT infrastructure, activities include handling installation, upgrades and maintaining File Transmissions and related applications. onboarding/demising partners, monitoring health of application servers, performance tuning and troubleshooting including L2/L3 support.

Requirements:

Experience with installation, configuration and administration of IBM Sterling File Gateway (Sterling Integrator), IBM Sterling Connect:Direct (Unix / Windows). Exposure to Sterling Secure Proxy, Sterling External Authentication Server etc.

Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products.

Knowledge of cryptography / key management (SSL/TLS, SSH, PGP/GPG etc.) and data security.

Ability to manage application support operations, resiliency and availability including monitoring of system health and performance.

Analyse and fix vulnerabilities across products while collaborating with internal infrastructure teams and/or vendors.

L2/L3 support capabilities, participate in crisis calls for service recovery, MIRs and SIPs.Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. Manage and coordinate the resolution of production incidents along with RCA.

Good analytical and troubleshooting skills including ability to recreate issues. Ability to manage self-workload, set and meet customer expectations. Strong organisational and time management skills. Able to identify and manage risks within line of business.

A strong level of IT literacy, including a broad knowledge of IT infrastructure (operating systems, networking, security).

Should have understanding of RDBMS, Cloud Technology and Scripting.

Excellent communication skills, both written and verbal Strong sense of 'do the right thing' in relation to standards and governance.

Flexible to work in rotating shifts and provide out of hours support on rotation basis to support the services Certifications (IBM or equivalent) would be an added advantage