Maintenance Coordinator

Maintenance Coordinator

Bedford (Hybrid)

£26,300 per annum

Permanent

Full time (37 hours per week)

We are looking for a Maintenance Coordinator to be responsible for providing day-to-day admin and co-ordination support for the IHMS Surveying Services team. The successful applicant will also provide effective support to the wider IHMS team and support cross functional working.

What you will be doing:

• Managing the Surveying Services Repairs inbox, responding to queries, escalation calls and complaints from internal and external customers and suppliers quickly and effectively

• Being responsible for ensuring that during these processes, a customer centric approach is adopted.

• Ensuring we deliver a true solutions-based approach to our customers repair needs

• Supporting your manager and the team in a variety of tasks that may change dependant on service needs

• You will on a daily basis, ensure that all out of hour emergency repairs have been completed, the reports are reviewed, and corresponding information is received from the relevant contractors, actioning all required follow-on works and ensuring customers are kept informed.

• Act as a support function for the management team within the IHMS Surveying Services team, carrying out a variety of tasks that may change dependant on service needs

What we are looking for

• Educated to GCSE or equivalent levels (E)

• Experience of working within tight time restraints, overcoming logistical challenges, and planning

• Good general organisational, problem-solving, communication and IT skills

• Good knowledge of Microsoft Office 365 & planning software

• Commitment to providing great customer service with demonstrable experience from a previous role

• Good general all round construction knowledge within property maintenance sector would be desirable

Amongst what we offer you is:

• A competitive salary of £26,300 per annum

• 28 days holiday PLUS Bank Holidays

• A generous contributory pension scheme

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

• Hybrid working

Please note the successful candidate will need to complete a basic DBS application.

Closing date: 3rd May 2023

Interview date: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible