Luxury Call Centre Manger with European language

Luxury Call Centre Manger with European language

Generous Salary and bonus with benefits package

Location: Central London

Type: Permanent

Job Ref: SM0325315

Language Recruitment Services (LRS) is currently looking for a Call Centre Manager for a Luxury brand based in central London.

You will be responsible for overseeing the smooth running of this client services office, making sure there is effective cover for volume of enquiries, ensuring the quality of service levels as well as office culture meet high standards set out in company values.

This is an excellent opportunity to grow your career in the Luxury sector and develop your client service and team management skills in a multi-cultural team with and a supportive and respectful environment.

Main Duties Call Centre Manger

• Coaching and mentoring direct reports and setting KPIs
• Reporting on daily weekly and monthly call, sale, and complaint figures.
• Reviewing staff performance and set goals and training plans.
• Liaise with different departments and stakeholders to communicate any issues or suggestions for improving service.
• Developing new strategies to improve service and drive sales
• Maximising sales and revenue opportunities
• Communicating with team on higher level matters
• Take part in monthly meetings and sales reviews to improve overall services and efficiency of the business
• Delivering an outstanding customer experience across all channels in line with brand values
• Always be an ambassador for the brand and uphold the company values.

In order to apply for this role, you will need the following:

• Excellent English communication skills
• Additional language Italian, Spanish German or French.
• Familiar with call and online customer service procedures and social media platforms
• Good knowledge of Microsoft Office, including Word and Excel and CRM systems
• Experience leading a team
• Confident telephone manner with strong interpersonal and communication skills
• Flexibility to work out of hours when necessary, with a hands on approach
• High attention to detail, organisation and ability to prioritise tasks
• Keen interest in luxury
• Experience within a busy call centre environment

If you are fluent in English and another language such as French, German, Italian or Spanish and have a background in Client service management, call centre management, contact centre supervisor, Team lead, customer service manager or Customer Support manager, we look forward to receiving your application.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 37 Years’ Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer