Lock Service Administrator

Are you looking for an opportunity to work in a market-leading company? If the answer is ‘Yes’, Banham are looking for a Lock Service Administrator to join the Lock Service team.

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

· IT literate with good knowledge of Microsoft Excel Word and Outlook.

· Great written and verbal communication skills.

· Experience delivering fantastic customer service within an operational environment.

· Good geographical knowledge of the Southeast, Inner and Greater London.

· Ability to understand develop and apply coaching methods within the role.

· Good diary management skills

· Ability to work as part of the team

· Be proactive and flexible

· Can prioritise and plan work under pressure to meet deadlines

· Strong organisational skills

· Courteous and professional

· Being confident, thorough and collaborative

· Ability to work as part of a team as well as being productive by yourself

Main duties & key responsibilities:

· Respond to emails, phone calls, queries and post from customers, engineers, and colleagues

· Book and rebook customers appointments??

· Check and order items for the engineering team as necessary?

· General administration duties?

· Departmental reports??

· Diary management for engineers??

· Apply geographical/postcode knowledge to book calls in efficiently?

· Enter customer and account data in the correct format into the company's computer systems following the company's data program techniques and procedures.?

· Verify customer and account data by reviewing, correcting, updating data from both systems when account information is incomplete, inaccurate or missing.?

· Secure customer information by destroying credit/debit card information once the card has been used to take payment.?

· In line with the Company Handbook, maintaining operations by following company policies and procedures; reporting needed changes to your nominated manager or the appropriate department.?

· Maintain customer confidence and protecting operations by keeping information confidential.?

· Contribute to team effort by accomplishing related results as needed?

· Index and file of office records?

· Photocopy, scan and bind as required?

· Maintain good customer relations?

· Provide the correct advice and procedures to any customer’s inquiring about Key Registration??

· Assist customers with order queries??

· Process trade orders through the system?

· Liaise with other departments to fulfil customer queries and to book installation dates.?

· Process key fob requests and queries through post, email and over the phone.?

· Assist with queries on locks, gates & grilles and be able to liaise with other departments when necessary.?

· Provide overflow support to other departments by picking up calls and providing administrative assistance.??

What will you get in return?

You will be entitled to a highly competitive salary and a great range of benefits including:

• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
• Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home)
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
• Subsidised Private Medical Cover after 12 months of service
• Auto-enrolment into our pension scheme
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Tech scheme
• Training and development opportunities (including day releases for studies)
• Company equipment tailored to your role (laptop, mobile, additional screens, company van)
• Up to 50% off Banham products
• Quarterly Social Events including Summer Party and an Annual Christmas Event
• Employee recognition rewards and moments of magic prizes
• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
• Enhanced Sick Pay for absence related to COVID-19
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.