Local Technology Support Administrator

Job Title: Local Technology Support Administrator

Location: Birmingham

Salary: £23,920 - £27,040 per annum, depending on experience

Job type: Full time - Permanent

Closing date for applications: 7th April 2024

Employer: BIMM University

Department: Technology

Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you.

About the Role:

As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them.

What You'll Do:

• Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues.
• Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs.
• Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements.
• Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols.
• Procure and maintain accurate records of campus technology assets, including device builds and deployment.
• Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively.
• Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service.
• Cultivate positive relationships with stakeholders and work with third-party vendors as needed.

What You'll Bring:

• A blend of technical expertise and exceptional customer service skills.
• The ability to remain calm, patient, and personable while addressing technical issues.
• Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs.
• Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory.
• Knowledge of cyber security best practices, network infrastructures, and printer management.
• Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration.
• A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends.

Why BIMM University?

At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education.

If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family.

We are a values led organisation, meaning our core values underpin all that we do.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.