Linux support engineer

Your new company
I have partnered exclusively with the global leader in providing monetisation applications for users around the world. Every day, their platforms deliver value to users that boosts revenues, increases margins, and enables rapid responses to change market dynamics and volatility.

Your new role
This role is open to candidates within the UTC 5 to -6 time zone only.

• You will take ownership of customer incidents reported, and see them through to completion.
• Provide technical assistance via support desk system, email, and messaging systems.
• Collaborate cross-functionally to escalate complex issues.
• Process and document error reports and performance metric non-conformances.
• Track and maintain workflows for on and off platform customer onboarding.
• Develop and maintain knowledge-bases and FAQ documents.

What you'll need to succeed
You'll need significant IT Helpdesk experience in an XaaS organisation.Good familiarity with x86 server hardware.Good familiarity with Linux/BSD-based systemsExceptional customer-facing communication skills.Bonus points for experience in working environments with many concurrently-running projects, familiarity with colocation data centre environments or familiarity with distributed storage and hypervisor environments.

What you'll get in return

• Share options.
• Unlimited holiday policy - they don't believe in limiting how much time you need to rest away from work.
• 100% Remote working.
• Fantastic opportunities to develop - they have a habit of promoting in house.
• A great team with a passion for working collaboratively.
• Enhanced family friendly policies.
• A truly flexible workplace!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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