Licensing Support Officer

Looking for a dynamic role where you can be at the forefront of supporting tenants and landlords while ensuring property compliance? Join our team as a Licensing Support Specialist!

In this role, you'll collaborate closely with a team dedicated to delivering top-notch licensing support services. From providing expert advice to tenants and landlords to maintaining accurate database records, you'll play a vital role in ensuring our services are efficient, effective, and customer-friendly.

Experience required:

• Working in a high pressured fast paced environment
• Significant experience of using databases to accurately record information
• Working to tight timescales
• Working in an enforcement service
• Dealing with difficult potentially aggressive customers

Skills:

• High level of accuracy and attention to detail
• Good interpersonal skills with an ability to deal with potential conflict with difficult customers, explaining complex issues
• Good customer service skills with the ability to liaise with customers via telephone or through written correspondence in a helpful, professional manner
• A flexible approach to working practices and the ability to work under pressure
• A high degree of motivation

If you have the desired skills and experience, then please apply today!