Licencing Administrator

Role overview:

In this role, you will provide administrative support to the Transport for London’s Private Taxi Hire Division. Will need an ability to communicate clearly and concisely, both verbally and in writing with excellent interpersonal skills.

• An ability to plan, organise and prioritise work to meet deadlines and targets under own   initiative
• The ability to show discretion when dealing with sensitive or confidential information
• An ability to acquire and keep up to date with specialist knowledge
• A flexible approach to working practices and the ability to work under pressure

In terms of the contract itself…

Key Information:

• Location: Stratford |Hybrid (3 days in the office, 2 days at home)
• Hours: 35 hours a week, Monday - Friday
• Hourly Rate: £14.72 per hour
• Contract Duration: 3 months (View to extend)
• Start Date: ASAP

Key Accountabilities – Delivery of the day to day licensing administration functions in an effective and efficient manner including:

• Delivery of appropriate business support processes within the relevant licensing team. For example, opening, logging and scanning post received by the customer contract centre and allocating the correspondence to the correct team within the licensing team. Also the accurate recording and processing of enquiries and complaints received through all channels
• Providing efficient and effective responses to telephone enquiries through an organised rota within the customer contact centre ensuring all customer calls are answered and dealt with professionally and in a timely manner.
• Processing and checking new and renewal licence applications in accordance with defined criteria, including the accurate processing of payments in a secure manner, ensuring that all required documentation complies with specified, legal requirements and that customers are kept informed of the progress of their application;
• Processing of other licence functions such as one year medicals, exemptions, knowledge applicants, licence variations, licence surrenders etc in accordance with the relevant business rules or processes.
• Issuing or refusing new and renewal driver and operator licenses line with taxi and private hire business rules and escalating cases which fall outside of these defined rules for a prompt decision;
• Processing of all revocations and suspensions as required in accordance with the relevant business rules or processes.
• Maintaining both paper and computer records to accurately record personal data and licensing history in accordance with the TPH data retention policy and storage requirements.
• Collation and maintenance of management information statistics as requested.
• Additional duties as defined by the licensing Team Leaders, the Licensing Managers or Head of Licensing.

Apply now if you are interested in being a part of London's Transport Scene!