Lettings Negotiator

Salary: c£30,000

Job Type: Full Time, Permanent
Location: Head Office - West Didsbury
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Reporting to the Lettings Manager, the Lettings Negotiator will let and manage the Association’s & Private Landlords market rent portfolio, ensuring void times are minimised, the rents achieved are maximised and the schemes are managed to a high standard. The majority of this role will be based on-site at our Private Landlords Build to Rent scheme, with the remaining time to be spent letting and managing a small number of the Association owned market rent portfolio in the same area.

What you’ll be doing

• Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits through the Deposit Protection Scheme
• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
• Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with customers where necessary
• Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, are within budgets and in accordance with legislative requirements
• Management of the amenity space in the Build to Rent development, including taking bookings, refunding deposits where appropriate and cleaning the space for the next customer.
• Facilitate and attend customer social events
• Any other duties reasonably required

What you’ll need

• Experience of working within a private sector lettings or estate agency team
• Experience of a delivering a customer focussed service
• Ability to work to deadlines and effectively manage own workload
• Effective ICT skills
• Knowledge of marketing techniques for promoting developments
• Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check

What we need from you

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
• A willing and effective team player who is able to use their initiative, be proactive, motivated and well organised
• The ability to work to deadlines and under pressure
• A person who is prepared to be flexible and sometimes help out outside their usual role when necessary
• The ability and willingness to work weekends and evenings when required during the initial letting period is essential.
• The ability to work flexibly in the evenings and weekends to meet the needs of the customer group.
• Full driving licence and use of own car.

REF-213 426