Lettings Negotiator

Location: NW1 (London)

Salary: £19.32 per hour

Are you passionate about helping people find their ideal homes? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you!

About Riverside: Riverside is a leading social housing provider with a commitment to offering affordable homes and community services across the UK. With over 75,000 homes under our management, we are one of the longest established and largest housing associations in the country.

Role Overview: As a Lettings Negotiator based in NW1, you will play a crucial role in securing suitable properties for our customers during estate regeneration works. You’ll work closely with a diverse range of customers, ensuring their housing needs are met while developing strong relationships within a short timeframe.

Responsibilities:

• Liaison and Coordination:

  • Collaborate with lettings agents, landlords, the Riverside voids team, and other suitable contacts.
  • Identify and secure temporary accommodation within agreed budgets for customers during estate regeneration works.

• Customer Engagement:

  • Work closely with customers to understand their housing needs.
  • Develop rapport and build relationships quickly.

• Property Viewings:

  • Conduct estate and home visits to ensure all customers, especially those without suitable IT access, can view potential properties online.
  • Arrange and carry out accompanied viewings, providing applicants with relevant property and lettings information.

• Negotiation and Process Management:

  • Handle telephone and email enquiries from prospective tenants.
  • Follow up on viewings, negotiate offers, and convert them into acceptable offers.
  • Oversee the signing-up process, including inventory checks and deposit payments.

• Collaboration:

  • Work closely with colleagues within the regeneration team to meet temporary rehousing targets.

• Customer Service Excellence:

  • Represent Riverside to our customers, ensuring a professional, honest, and proactive service at all times.

• Administrative Tasks:

  • Keep relevant documents and spreadsheets updated.
  • Assist with lettings-related reports.

Requirements: To be successful in this role, you should have:

• Prior lettings knowledge and experience, preferably gained within a commercial environment.
• A proven track record in delivering on targets and deadlines within a demanding, customer-focused letting environment.
• Strong negotiation and persuasion skills.
• Exceptional communication and customer service skills with a pleasant telephone manner.
• Good written skills and file management discipline.
• Experience using MS Office Suite.
• Excellent organization and time management skills.

Join Riverside and make a difference in people’s lives by helping them find their next home. Apply now!