Lettings Manager

Lettings Manager

Leeds

Salary £35k + £10k OTE

Car allowance or temporary use of a pool car

Invigorate Recruitment is working with its client in Leeds City Centre to recruit an experienced Letting Manager.

The Lettings Manager will proactively drive business growth within the estate agency market, focusing on generating valuations and lettings within the branch. This involves actively generating leads, managing lettings staff, and effectively managing their own time and diary to optimize branch resources. The role requires a strong emphasis on accuracy, attention to detail, and delivering exceptional customer service to build and maintain positive relationships with clients and colleagues. Meeting and exceeding targets and objectives are key responsibilities of the role.

Key Responsibilities for the Lettings Manager:

Business Development and Marketing:

• Actively pursue new business opportunities following established strategies.
• Develop and implement marketing and canvassing plans to attract potential landlords and tenants.
• Analyse market trends and customer needs to tailor services and offerings accordingly.
• Maximise business opportunities by promptly responding to website and online property portal enquiries.
• Drive lead generation through collaboration with third-party suppliers such as insurances and utilities.
• Provide detailed reports on a weekly/monthly basis about the business in line with KPIs to track progress and inform senior manager with the information.

Training and Coaching:

• Provide in-branch training and coaching sessions to staff to enhance their skills and knowledge.
• Conduct one-to-one reviews and appraisals according to company standards to ensure continuous improvement.
• Ensure compliance with internal procedures and systems from registering applications to post-move-in processes.
• Facilitate ongoing staff development to ensure high levels of professionalism and customer service.

Customer Service and Administration:

• Handle day-to-day general enquiries, both face-to-face and over the telephone, promptly and professionally.
• Ensure all enquiries and administrative tasks are completed accurately and in a timely manner.
• Maintain comprehensive records of all interactions and transactions on the designated software system.
• Provide exceptional customer service throughout the tenancy lifecycle, from initial enquiries to check-out procedures.
• Implement company training via the portal and ensure staff participation to reinforce learning and skill development.

Compliance and Legal Responsibilities:

• Ensure compliance with all relevant legislation and regulations governing the lettings industry.
• Oversee the completion of all appropriate sections of checklists and documentation to meet legal requirements.
• Manage landlord updates and ensure effective communication regarding property management matters.
• Uphold compliance with The Property Ombudsman Code of Practice and other industry standards.
• Regularly review and update internal processes and systems to ensure compliance and efficiency.
• Any ad hoc requests made by senior management.

Experience & Qualities required:

• Previous experience in a similar role within the UK estate agency industry.
• Strong understanding of lettings regulations and legal requirements.
• Excellent communication and interpersonal skills.
• Proven track record in business development and achieving sales targets.
• Ability to lead and motivate a team to deliver exceptional results.
• Proficiency in relevant software systems and technology.
• Attention to detail and strong organizational skills.
• Relevant qualifications such as ARLA Propertymark membership or equivalent are desirable.
• Previous People Management experience (desirable)

Hours of work:

Mon - Fri 09:00 - 17:30 30 mins for lunch

Working 1:4 Saturday’s