Lettings coordinator/renewals negotiator.
Our clients are a forward thinking and progressive company with a fantastic industry reputation.
They are dedicated to progressing our staff members and offer individual training plans to allow them to develop. With an extensive trophy cabinet including Gold Winners for London Estate Agency of the Year and an unrivalled culture for their staff to thrive, they are considered to be amongst the best in the industry.
As a leading independent Estate Agency they are currently looking for a Lettings Co-ordinator/renewals negotiator to join the Lettings and Property Management Department.
This is an excellent opportunity to join an established firm within a great team.
The role requires an individual who is efficient, able to work to tight deadlines and with an excellent eye for detail. What they are looking for:
Progressive and positive attitude in all situations Experienced in a similar role.
Solutions and results focused
Flexible and adaptable approach
Dependable team player
Committed to personal development
Ability to deliver excellent customer service as per charter .
Develop time management skills and be able to prioritise and batch workload
Excellent communication skills
Ability to work under own initiative and as part of a team
Ability to solve problems within own levels of authority
Ability to meet deadlines and follow company process
Ensure focus on own development and up to date industry legislation
Use Alto (our CRM) productively. ·
Good attention to detail and to communicate well
Key Responsibilities:
Deal with customer enquiries effectively
Oversea keys and complete weekly key audit
Answer incoming communication (telephone and emails) ·
Ensure all tenancy renewals are communicated and agreed with all parties.
Manage tenancy progression / deal paperwork and move ins
Arrange any tenancy contract amendments.
Arrange end of tenancy formalities (check out process)
Deal with tenancy deposits and disputes
Manage office stationery, equipment and post
Update office windows and sales drawers
Update relevant departments and manager
Any other duties requested by manager or Directors.
Experience:
Experience in Lettings Administration/Tenancy Progression/renewals.
Excellent communication skills - both written and verbal
Ability to manage own work load, multi task and remain calm under pressure
Able to work to strict deadlines, even during busy period
Excellent organisational skills
Excellent telephone manner
Good working knowledge of Excel, Power Point and Word
Working Hours Monday to Friday 9.0- 6.30pm & 1 Saturday per month with day off in the week.
Required skills
- Communication Skills
- Lettings
- Renewals
- Administration
Reference: 52568632
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