Lettings Coordinator - Canary Wharf

Role Overview

Do you enjoy dealing with people, have excellent customer service skills and enjoy working as part of a fun and dynamic team? If "yes", then this may be the perfect role for you!

For the first element of your role, you'll be the first point of contact for anyone visiting or calling into the office and assisting them with their enquiries. In addition to ensuring that everyone receives a first-class experience and service, the successful candidate will be required to support the Lettings teams with tenancy administration and projects.

The successful candidate will need to be computer literate, specifically competent with Microsoft Office and confident in using new software (RPS) for which training will be provided.

Please be aware that there will be times when you will be working alone in the office, for example when the rest of the team are out on appointments. Therefore, you will need to demonstrate good initiative and be a strong self-starter.

Key Responsibilities

• Being the first point of contact both face to face and on the telephone for clients, professional contacts, employees, tenants, suppliers, etc.

• Manage meeting room requirements

• Responsible for all incoming and outgoing post

• Maintaining weekly, monthly and daily records

• Ensuring the front of house areas are clean and tidy at all times

• Updating and maintaining the Receptionist Processes and Procedures Manual

• Assisting the Office Co-ordinator and Office Manager with ad hoc tasks and/or projects

• Sending out paperwork to landlords and ensuring the property is compliant before marketing

• Creating and updating property details on our system

• Staying up to date with the latest industry legislation and Anti Money Laundering procedures

• Keeping in contact with our centralised deal progression and property management teams to ensure we have all documents in place before a move in

• Preparing for office audits (Internal and External)

• Handling tenant administration including referencing, right to rent and ID checks

• Managing tenant queries and landlord queries to move in

• Supporting the Coordinators with all elements of move in paperwork where necessary

This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Key Skills

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook

• Educated to GCSE level and above

• A proven track record in providing excellent customer service and administrative support

• Confidentiality and discretion in dealing with all aspects of the role

• Strong communication skills both verbally and written

• Excellent attention to detail and organisation skills

• Excellent IT skills, including Microsoft Office etc

• Excellent telephone manner

• Ability to multi-task and prioritise

• Pro-active and flexible approach to work

• Strong team player: builds relationships and consults with others, quickly establishes trust and credibility

• Be confident working independently, demonstrating good initiative and be a strong problem solver

• Diplomatic, friendly and approachable

Find out more about Savills offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.