Lettings Administrator

A housing association is currently looking for Lettings Administrator on a temporary basis for about 4-5 months.

Key responsibilities are as follows

Monitor and report on void properties. Advise on re-let planning. Support/advise Housing Officers on maintaining void records

Advertise void properties on Locata, Housing Moves, Homefinder or other external agencies & request borough nominations

Manage shortlists and request verifications. Complete verifications requested by external partners

Review and approve customer applications on Home Swapper, House Exchange, Housing Moves & Homefinder. Provide advice on these systems in response to customer queries

Work with Regeneration and Assets to support the Housing Management Teams to manage a quick turnaround of voids.

Create tenancies for internal/external transfers & borough nominations on Northgate checking that all documents are compliant and proper lettings procedures have been followed

Process Mutual exchanges, de-cants, joint to sole’s, successions, customer amendments & tenancy ends on Northgate ensuring they are compliant

Create & activate transfer applications on Northgate to allow tenants to bid on Locata, ensuring they are compliant

Ensure Core data is submitted as required Reporting

Provide reports on business performance including rent collection, void turnaround, Annual Visits, Loneworker use, open FRAs on a weekly and ad hoc basis as requested Health & Safety

Monitor, administrate and undertake DSE assessments for the team, liaising with managers and Health & Safety and ordering suitable aids where appropriate.

Monitor and report on outstanding FRA’s, assigning tasks to the appropriate person, administrating the system and approving/closing completed tasks Universal Credit

Verify new and existing Universal Credit claims

Support HOs to process APA requests on the UC Landlord portal

Create, monitor, register, order & archive paper files

Scan & administrate electronic documents on the EDM Workwise system

Update HOP records as appropriate (customer contact, property viewings, UC)

Input CORE data into the CORE system and amend errors that are flagged on a monthly basis

Action monthly reviews of lettings & compliance errors

Manage Council Tax costs in line with void records. Correspond with local authorities (LA’s) to query billing errors and ensure exemptions are applied appropriately

Pass for approval any balances correctly outstanding. Deal with court and bailiff correspondence, working with LA’s to resolve issues. Subject Access Requests

Collate paper and electronic customer records as requested for Subject Access Requests.

Order and maintain stationery including ICT equipment for the teams

Log, distribute and monitor letters sent to team members including complaints and legal notifications Organise meetings and events as required, including drafting agendas, booking rooms and typing minutes

Process payments/ invoices for authorisation and payment via Compleat

The role pays £17.44 PAYE and £22.93 umbrella

Essential requirements

Must have a good consistent administrative background ideally in Housing

Excellent on Excel

Must be immediately available or on short notice