Lettings Administrator - Build to Rent

PMR are seeking a Lettings Administrator to work as part of the onsite team at our clients Build to Rent residential development in Stockwell. The Lettings Administrator plays an important role in the successful operation of a residential rental building under our management. In order to meet the service requirements of our residents, Letting Administrator needs to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate must possess the ability and skills required to maintain the same level of service as the Resident Manager in their absence and focus on direct let opportunities. A positive attitude towards a changing and fast based environment is essential. The right person needs to be commercially savvy, enthusiastic, engaged and friendly with customers.

Letting & Administrative

• Conduct viewings to prospective tenants
• Process and respond to lettings enquiries in a timely manner
• Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Resident Managers in achieving leasing goals;
• Understand the local rental market by conducting regular mystery shopping and competitor analyse
• To implement and support the companies branded marketing campaigns
• Respond to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
• Update of weekly social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.)
• Process resident applications including completion of background and credit checks
• Assist with deposit protection scheme set up and releases
• Assist with preparation of check-in and check-out reports
• Assist with move in / move out customer journey procedures
• Assist with the collection of rents, ensure collection and deposit on a timely basis
• Utilise Yardi property management system to record various transactions as required
• Utilise property management software to record transactions and run various operating reports
• Assist with market surveys and "open houses"

Protect & Nurture the Asset

• Comply with regular fire safety and health and safety standards
• Assist in undertaking scheduled flat inspections and recording of same
• Day to day assistance in management of preventive and reactive maintenance
• Adhere to business operating processes, systems and standards
• Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees
• Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the Resident Manager

Requirements:

Essential

• At least 2 years' experience in property letting or related business (student accommodation, commercial buildings, hotels)
• Strong sales skills and confidence in promoting a product
• Excellent customer service skills

Desirable

• Experience of working in the private residential sector
• ARLA member
• Yardi or similar property system knowledge