Legal Technology Product Specialist

Legal Technology Product Specialist
Birmingham
£32,000 - £37,000 + Bonus & benefits

The Company

Working at the heart of digital transformation a role is available for aProduct Specialist to take ownership and responsibility for driving adoption and embedding a key technology solution across the firm, whilst also delivering an exceptional client experience. This global Legal Professional Services group, operating within the UK, Europe, US and Asia, has a reputation for delivering outstanding services and innovative product solutions. The business has established a track record for driving excellence within service delivery.

Key Responsibilities of the Product Specialist

• Reporting to a Solutions Manager the Product Specialist will support the delivery of legal technology projects
• Embeds themselves within the firm as an expert, understanding what is achievable and how, as well as helping to define specific solutions to requirements
• Proactively works to deliver ongoing benefits, working with stakeholders to understand their needs
• Works with stakeholders in driving the awareness and adoption of legal tech platforms
• Helps to support with upskilling stakeholders across the business
• Manages a busy workload day to day with the ability to prioritise work and achieve time sensitive deadlines
• Assists with the introduction and embedding of new solutions to ensure a seamless integration
• Deploys agile project management methodologies as well as IT best practice to provide an excellent and efficient service to all stakeholders
• Assists with any upgrades, integrations or configurations of existing solutions ensuring that solutions are thoroughly tested
• Define, design, tests and implements solutions that allows lawyers and fee earners to work more efficiently and to deliver excellent client experiences

Skills & Attributes of the Product Specialist

• Strong day to day self-management with a focus on service excellence and delivery whilst role modelling exemplary behaviours in line with the firm’s purpose and values
• Has a good technical ability and proficiency with the ability to translate this in to an understandable manner for a variety of audiences to understand
• HighQ or other legal technology knowledge and experience would be beneficial
• HTML, CSS or JAVA coding experience would be beneficial
• Excellent communication skills in a variety of situations and when dealing with a variety of challenging stakeholders
• Confident and credible in dealing with internal and external stakeholders with the ability to build lasting and strong relationships

Applications can only be considered from those eligible to live & work in the UK without restriction.

Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM.

Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions.

Keywords: Product Specialist, technology, stakeholder, technical, platform, IT, legal tech, solution, document solutions, business analysis. requirements gathering, HighQ

Ref: BHJOB3543_5806